Frequently asked questions

Pick a tour, choose your dates and travellers, and complete payment. Our agent confirms within 2 hours.

Yes — from any tour page, request changes and the operator will send a tailored quote.

You can browse freely, but you'll need a free account to book — it lets you track bookings, download invoices and earn loyalty points.

Yes. Just add every traveller's details at checkout — the booking, invoices and updates stay in your account.

A government-issued photo ID (Aadhaar, PAN, passport or driving licence) for each traveller. For international trips, carry a valid passport and visa.

Instantly on screen and by email. You can also download them anytime from Bookings in your dashboard.

Minor corrections like name spellings or phone numbers are free up to 48 hours before departure. Date changes follow the operator's rules.

Free cancellation up to 7 days before departure on most tours. Bus, train and flight cancellations follow operator rules.

The respective travel agent is responsible for defining, clearly communicating, and adhering to the cancellation and refund terms applicable to their package, subject to applicable law and Shree Tirupati's platform policies. Travellers should review these terms before confirming a booking. The agent must handle eligible cancellation and refund requests in accordance with the published policy.

Approved refunds are credited to the original payment method within 5–7 working days.

UPI, credit and debit cards, net banking and popular wallets — all processed securely via Razorpay.

Yes, every price on Shree Tirupati Tours & Travels is in Indian Rupees, inclusive of applicable taxes unless noted.

Yes. Payments run through Razorpay with 3D Secure and PCI-DSS compliance — we never see or store your card details.

No. The price you see is the final price — no hidden charges at checkout.

Banks usually auto-reverse it within 5–7 working days. If it doesn't, contact support with your transaction ID and we'll trace it for you.

Yes — add your GSTIN at checkout and the invoice is emailed to you and available for download in your dashboard.

Yes, every completed booking earns points that you can redeem against future trips on Shree Tirupati.

These services are launching soon — we're doing the final rounds of testing. Watch this space or sign up for the newsletter to be first in line.

Yes — points you earn on tours will carry over to bus, train, flight and hotel bookings from day one.

Yes, early users will get exclusive launch offers. Keep notifications on so you don't miss them.

Every partner is background-checked and continuously rated by real travellers.

24/7 phone, in-app chat and email support. On booking, you also get a dedicated trip coordinator.

Yes. Partners are verified, agents can mark ladies-only seats, and there's a one-tap SOS button with your live location in the app.

Yes — optional trip insurance covering cancellations, medical emergencies and baggage loss is offered at checkout on eligible bookings.

Apply via "Become a partner" in the footer. After verification, you get a dashboard to publish packages and manage bookings.